Welcome to the REI Camping Outdoor Store FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. As a trusted source for outdoor enthusiasts, we specialize in gear like backpacking tents, bike accessories, and air mattresses to support your adventures. Below, you’ll find answers to common queries—designed to make your experience seamless and enjoyable.
Product Questions
What types of products do you offer for outdoor activities?
We provide a wide range of outdoor gear, including Air Mattresses, Air Pads, Backpacking Tents, Bike Accessories (like Bike Tires and Tools), Athletic Socks, and more. Our selection is tailored for camping, cycling, and backpacking adventures, focusing on durability and performance.
Are your products suitable for international use?
Yes, our products are designed for global outdoor enthusiasts. However, please check local regulations for items like bike components or backpacking tents to ensure compatibility with your region’s standards.
How do I choose the right size for bike shorts or backpacking packs?
We recommend referring to the product descriptions for sizing charts. If you need assistance, contact our support team for personalized advice based on your adventure needs.
Shipping and Delivery
What are your shipping options and costs?
We offer two main shipping methods: Standard Shipping via DHL or FedEx for $12.95, which delivers in 10-15 days after shipment, and Free Shipping via EMS for orders of $50 or more, which takes 15-25 days. All orders are processed within 1-2 business days before shipping.
Do you ship worldwide?
We ship globally, except for some remote areas in Asia and other select locations. Note that customs fees or import duties may apply for international orders and are the customer’s responsibility.
How can I track my order?
Once your order is shipped, we’ll email you tracking information. Use this to monitor your delivery through carriers like DHL, FedEx, or EMS.
What should I do if my gear hasn’t arrived within the estimated time?
Delivery times are estimates and can vary due to factors like customs. If your order is delayed, check the tracking info first. For further help, reach out to us at [email protected].
Returns and Exchanges
What is your return policy?
You can return items within 15 days of receipt for a refund or exchange, provided they are in original condition. This ensures you can shop with confidence for gear like bike tools or backpack parts.
How do I initiate a return?
Contact our support team at [email protected] with your order details. We’ll guide you through the process and provide a return address if needed.
Are there any items that cannot be returned?
For safety reasons, personalized or used items like bike tube patch kits may not be eligible. Check the product page or contact us for specifics.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions worldwide.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your security is our priority, so you can focus on planning your next adventure.
Do you charge any hidden fees?
No, all costs are transparent at checkout. However, international customers might incur customs fees, which are beyond our control.
Account and Support
How do I create an account?
Currently, we don’t require an account for purchases. Simply shop as a guest, and we’ll handle everything via email for order updates.
What if I have issues with my order or need product advice?
Our adventure-ready support team is here to help! Email us at [email protected] for quick assistance with anything from bike frame bags to backpacking tents.
Can I modify or cancel my order after placement?
Orders are processed quickly, so changes might not be possible once submitted. Contact us immediately at [email protected], and we’ll try our best to assist.
Still have questions? We’re always ready to support your outdoor journey! Reach out to us at [email protected] or visit our store at 2619 North Quality Lane, Fayetteville, US 72703. Happy adventuring!