Privacy Policy

Last Updated: December 2023

At REI Camping Outdoor Store, we value your privacy as much as you value your outdoor adventures. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit campingequipt.com or make purchases from our store.

1. Information We Collect

To provide you with the best outdoor gear shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details, PayPal information, and billing address (processed through secure payment gateways)
• Order Information: Products purchased, order history, and preferences for camping, biking, and outdoor equipment
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer support team

2. How We Use Your Information

We use your information to enhance your outdoor gear shopping experience:

• Process and fulfill your orders for air mattresses, bike accessories, backpacking gear, and other outdoor equipment
• Provide secure payment processing through encrypted gateways
• Send order confirmations, shipping updates, and delivery notifications
• Offer personalized recommendations based on your outdoor interests (camping, biking, backpacking)
• Improve our website functionality and product offerings
• Communicate important updates about your account or our policies
• Prevent fraud and ensure the security of our platform

3. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• Service Providers: We share information with trusted partners who help us operate our store, including payment processors, shipping carriers, and IT service providers
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally (excluding some remote areas in Asia and select locations), your data may be processed internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the quality of our outdoor gear:

• We implement industry-standard security measures including SSL encryption
• Payment details are processed through PCI-compliant payment gateways
• Your payment information is never stored on our servers
• We retain personal data only as long as necessary for business purposes or as required by law
• Regular security assessments and updates protect against unauthorized access

5. Your Rights and Choices

As an adventurer, you have control over your data:

• Access: You can request details about the personal information we hold about you
• Correction: You can update or correct your account information at any time
• Deletion: You may request deletion of your personal data, subject to legal requirements
• Opt-out: You can unsubscribe from marketing communications while maintaining essential service messages
• Data Portability: You can request a copy of your data in a readable format

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking Technologies

Like a well-packed backpack, we use cookies to make your journey smoother:

• Essential Cookies: Required for basic site functionality and secure shopping
• Analytical Cookies: Help us understand how adventurers use our site to improve your experience
• Preference Cookies: Remember your settings and product preferences
• Marketing Cookies: Show you relevant outdoor gear recommendations

You can control cookie settings through your browser, though this may affect site functionality.

7. International Data Transfers

As we serve outdoor enthusiasts worldwide, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place and comply with applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy as our store evolves. Significant changes will be communicated through our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

Thank you for trusting REI Camping Outdoor Store with your outdoor gear needs and your personal information. We’re honored to be part of your adventures.

Happy Adventuring! 🏕️🚴‍♂️