At REI Camping Outdoor Store, we stand behind the quality of our outdoor gear and want you to be completely satisfied with your purchase. Whether you’re gearing up for camping, biking, or backpacking adventures, we’re committed to ensuring your equipment meets your expectations.
Our Hassle-Free Return Policy
We accept returns and exchanges within 15 days of receiving your order. Your satisfaction is our priority, and we’ve designed this process to be as straightforward as your trail planning.
- Athletic Socks
- Bike Shorts
- Used Bike Components
- Opened Bike Tube Patch Kits
How to Return or Exchange an Item
Step 1: Submit Your Return/Exchange Request
Contact our customer service team within 15 days of receiving your order using the template below. Send your completed request to [email protected].
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear REI Camping Outdoor Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific item]
Contact Phone Number: [Your Phone Number]
I confirm that the item(s) are in original condition with tags attached and packaging intact.
Thank you,
[Your Full Name]
Step 2: Wait for Authorization
Our adventure-ready support team will respond within 24-48 hours with:
- Return authorization number
- Shipping instructions and return address
- Any special instructions for your specific items
Step 3: Ship Your Items
Package your items securely in their original packaging with all tags attached. Include the return authorization number clearly on the outside of the package.
Step 4: Processing Your Return
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Refund Timeline
- Credit Card/PayPal Payments: 5-10 business days after we process your return
- Bank Transfers: 7-14 business days
Refund Method
Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB – refunded to your card
- PayPal – refunded to your PayPal account
Exchange Process
Looking for a different size, color, or product? Our exchange process makes it easy:
- Follow the return process above, indicating “exchange” as your preference
- Specify the item you’d like to exchange for
- We’ll ship your new item once we receive your return
- For expedited exchanges, contact us about our advanced exchange options
Need Help With Your Return?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: 2619 North Quality Lane, Fayetteville, US 72703
We typically respond within 24 hours and are committed to resolving your concerns promptly.
Thank you for choosing REI Camping Outdoor Store for your adventure gear needs. We’re honored to be part of your outdoor journey and committed to ensuring you have the right equipment for every adventure.
Happy Adventuring! 🏕️🚴♂️